How to Reach the Department of Public Utilities
The Department of Public Utilities (DPU) is the state agency responsible for regulating utility companies. In addition to regulating the quality of service, the DPU investigates problems, and has procedures to help you resolve problems.
(617) 737-2836 or (877) 886-5066 (toll-free)
Department of Public Utilities
Consumer Division
1 South Station
Boston, MA 02110
If you have a question about phone or cable services, contact the Department of Telecommunications and Energy (DTE), the state agency that regulates telephone companies. Call the DTE's Consumer Division at 617-305-3531 or 800-392-6066.
Produced by Charlie Harak Last updated May 2011
