Free cell phone and minutes

1. What is SafeLink Wireless?

SafeLink Wireless is a program that gives free cell phones and minutes to people who have a very low income. The U.S. government pays for the phones and minutes.

SafeLink Wireless Service does not cost anything. There are no contracts, no fees, and no monthly charges.

2. Can I get SafeLink Wireless?

You can get SafeLink Wireless if all 3 of these things are true:

1. You get one of the following benefits:
   • EAEDC;
   • SSI;
   • Fuel Assistance (LIHEAP);
   • Food Stamps/ SNAP;
     
   • MassHealth; or
   • TAFDC (welfare).
2. No one in your household gets the Verizon Lifeline discount for a home phone. If someone in your household gets the Verizon Lifeline discount for a home phone, you must cancel that service before you apply for SafeLink Wireless; and
3. You can get mail delivered to your home. SafeLink Wireless will only send a free cell phone to a home address. SafeLink Wireless will not ship a phone to a post office box.

3. What will I get from SafeLink Wireless?

If you qualify for the program, SafeLink Wireless will give you:

• A free cell phone;
• Free cell phone service;
• 80 free minutes each month;
• Caller ID;
• Voicemail; and
• Call waiting.

4. What if I need more minutes?

If you need more minutes, you can buy TracFone Airtime Cards at local stores.

5. How do I apply for Safelink Wireless?

You can apply online in English or Spanish. If you apply online, you may get your phone in as soon as 5-10 days.

You can also call 1-800-977-3768 and ask SafeLink to mail you an application. You can then sign and return the application form. If you apply by mail, it will take at least 2-4 weeks for you to get your phone.

6. How long will my SafeLink Wireless service last?

You can keep SafeLink Wireless for as long as you get one of the benefits listed in Question 2. If your benefits stop, your SafeLink Wireless will also stop.

You must "re-qualify" every year. This means that you need to tell SafeLink Wireless whether you still get a benefit that qualifies you for SafeLink Wireless service. SafeLink Wireless will contact you to tell you when you need to re-qualify. If you do not re-qualify, your service will stop.

If your SafeLink Wireless service stops, you will automatically become a regular TracFone Customer. You will have to buy TracFone Airtime cards to keep using the phone.