What is a My Account Page? Can I get information on line?

If you have access to the Internet, an email address, and have your EBT card, you can set up a “My Account Page” (MAP). Follow these steps to set up your MAP:

Step 1: Visit www.mass.gov/vg/selfservice and click on “My Account Page.”  You will need an e-mail address to start the process. If you do not have an email, you can create a free email through Gmail, Yahoo, Hotmail and other email services.

Step 2: Look out for an email sent back to you from the MAP with a special web link. This takes just a couple of minutes. (Check your spam filter if you do not get an email.)

Step 3: Click on the web link in the DTA email you receive from the Virtual Gateway. You will be asked to create a password and answer two “security questions” for the account (such as your favorite food or favorite animal). The next screen will show you an assigned “username.” The username is the first letter of your first name followed by last name and possibly a number---for example, Msmith2.  Be sure you write this down—the username will also be sent to the email you provided.

Step 4: The three steps above set up the MAP account. To get access to your personal case information, you now need to log-in and click on the “My Account Page” link in the middle of the screen. Then you need to enter the following three pieces of information:

  • Your year of birth,
  • Your full SSN, and
  • Your EBT card number (make sure the name on the account matches the spelling of your name on the EBT card).

This information is required each time you log-on to the MAP. You can change your email address or user profile any time.

As of the date of this Guide, DTA does not allow a MAP to be set up for persons without an EBT card.  

What information will I find on my MAP Account?

There’s lots of information about your SNAP or cash case including:

  • the status of your SNAP or cash case - active, denied, closed, pending
  • all DTA notices and forms sent to you in the past 12 months
  • a list of the documents received by mail or fax in the past 18 months, including document type, date received and if the document was “processed” by DTA (You will not see a copy of the actual document sent in.)
  • names and dates of birth of your household members
  • the address and phone number DTA has on file for you. (Contact DTA if you need to update this information.) 
  • the amount of your monthly SNAP or cash benefit and date you will next receive benefits
  • the address and contact information for your local DTA office
  • the date your certification period ends.

You can print out information about your monthly benefits to give to another program (e.g. if you apply for housing or Fuel Assistance, but note that SNAP benefits do not count as income for any of those programs).

You can also print out recent forms that DTA has sent to fill out, including a SNAP interim report or recertification form.

DTA Policy Guidance: 

Online Guide Sections: Cross Programs > MAP > My Account Page (MAP) FAQs

Additional Guidance

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Produced by Patricia Baker and Victoria Negus
Last Updated January 2016

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