What is a My Account Page? Can I get information on line?

DTA Connect

DTA Connect is a new mobile app for DTA clients. It is free and can be downloaded for iPhones at the App store or for Androids on Google play. DTA Connect can be used on a smartphone or tablet (such as an iPad).

Once the app is downloaded, you can log in with your Social Security Number (SSN) and year of birth to see information about your case. You cannot use DTA Connect if you have a heightened level of security on your case

DTA Connect includes information on your case, including:

  • Case status, monthly benefit amount, next benefit issue date, EBT card balance and recertification due date.
  • Alerts including upcoming appointments or deadlines. 
  • Copies of DTA notices sent in the previous 90 days.
  • Whether documents submitted in the previous 90 days have been processed.

You can also use DTA Connect to send DTA information:

  • Send DTA verifications or documents by taking a picture in the app. These documents will go directly to your case record!
  • Ask for a letter verifying the amount of benefits you get from DTA.
  • Tell DTA about a new address or phone number.
  • Opt-in or opt-out of text messages from DTA.

Note: DTA Connect also lets you enter an email address and sign up for eNotification. We do not encourage this. See Should I choose to get electronic notices instead of paper DTA notices?

My Account Page (MAP)

If you have access to the Internet, an email address, and have your EBT card, you can set up a “My Account Page” (MAP). Follow these steps to set up your MAP:

Step 1: Visit www.mass.gov/vg/selfservice and click on “My Account Page.”  You will need an e-mail address to start the process. If you do not have an email, you can create a free email through Gmail, Yahoo, Hotmail and other email services.

Step 2: Look out for an email sent back to you from the MAP with a special web link. This takes just a couple of minutes.

Step 3: Click on the web link in the DTA email you receive from the Virtual Gateway. You will be asked to create a password and answer two “security questions” for the account (such as your favorite food or favorite animal). The next screen will show you an assigned “username.” The username is the first letter of your first name followed by last name and possibly a number---for example, Msmith2.  Be sure you write this down—the username will also be sent to the email you provided.

Step 4: The three steps above set up the MAP account. To get access to your personal case information, you now need to log-in and click on the “My Account Page” link in the middle of the screen. Then you need to enter the following three pieces of information:

  • Your year of birth,
  • Your full SSN, and
  • Your EBT card number (make sure the name on the account matches the spelling of your name on the EBT card).

This information is required each time you log-on to the MAP. You can change your email address or user profile any time.

What information will I find on my MAP Account?

There’s lots of information about your SNAP or cash case including:

  • the status of your SNAP or cash case - active, denied, closed,
  • all DTA notices and forms sent to you in the past 12 months
  • a list of the documents received by mail or fax in the past 18 months, including document type, date received and if the document was “processed” by DTA (You will not see a copy of the actual document sent in.)
  • names and dates of birth of your household members
  • the address and phone number DTA has on file for you. (Contact DTA if you need to update this information.) 
  • the amount of your monthly SNAP or cash benefit and date you will next receive benefit and when your certification period ends
  • the address and contact information for your local DTA office

You can print out information about your monthly benefits to give to another program (e.g. if you apply for housing or Fuel Assistance, but note that SNAP benefits do not count as income for any of those programs).

You can also print out recent forms that DTA has sent to fill out, including a SNAP interim report or recertification form.

How is DTA Connect different from the MAP?

  • There is no need to create an account, remember a password or know the EBT card number to log in! Just log in with SSN and year of birth.
  • You cannot update your contact information or send in documents through the MAP.
  • Unlike the MAP, DTA Connect does not have information about the history of SNAP deposited onto the EBT card. This is important when checking if, for example, a SNAP case was incorrectly pro-rated. See What if DTA “prorates” my SNAP with a later start date?.
  • Unlike the MAP, DTA Connect only includes documents received and notices sent going back 90 days. The MAP has notices going back 12 months and document information going back 18 months.

DTA Policy Guidance: 

Online Guide Sections: Cross Programs > MAP > My Account Page (MAP) FAQs and DTA Connect > DTA Connect

Additional Guidance
  • Information on Phase 1 and Phase 2 of DTA Connect. OLG Transmittal 2016-40 and 2016-6
  • DTA update removing zip code for MAP log in, adds info on status of scanned client documents to MAP. OLG Transmittal 2015-20 (April 15, 2015)

Hide Additional Policy Guidance

Produced by Patricia Baker and Victoria Negus
Last Updated January 2017

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