To report a lost or stolen Bay State Access EBT card, call EBT Customer Service at 800-997-2555. DTA will replace your card, but DTA will not replace any SNAP/food stamp benefits that are stolen from your account. 106 C.M.R. § 364.900(D). Once you report a lost or stolen card you can get a new PIN (Personal Identification Number) so benefits cannot be stolen from your account.
If food that you bought with SNAP/food stamp benefits is destroyed in a fire, flood, power outage, or other household misfortune, you can get replacement benefits up to the amount of one month's SNAP/food stamp benefits. 106 C.M.R. § 364.900(C).
Advocacy Reminder
- DTA regulations say it will replace food destroyed as a result of a household "misfortune" only twice in a six-month period. This is not correct. There is no limit on the number of times you can get a replacement for food destroyed if you are a "victim of a disaster which disrupts commercial channels of food distribution." 7 C.F.R. § 280.1.
Produced by Patricia Baker, Laura Gallant, Deborah Harris, Rochelle Hahn Massachusetts Law Reform Institute Last updated January 2011
