Can I fix problems without going to a hearing?

You can try to fix problems by calling your DTA worker. The first place to start is to figure out what happened in your case, when your benefits started or stopped, what notices you were sent. Is there a quick way to check the status of my application or my benefits? tells you about the new My Accounts Page or MAP to get information on your benefits, or you can call DTA's automated information line at: 877-382-2363.

You can also call DTA Recipient Services for help. DTA Recipient Services can answer questions and can ask the local DTA office to take the correct action to resolve your case. DTA Recipient Services can be reached at 617-348-5502 or 800-445-6604.

You also have the right to go above your worker to fix your benefits, or to file a complaint with the Department. If your benefits are being reduced or stopped, it is always best to file for a hearing to protect your rights. You can also ask to talk with the supervisor of your DTA worker or the local office Assistant Director or Director. 106 C.M.R. § 343.350. They may be willing to fix your case without going to a hearing (since it uses up their time as well as yours and the hearing officer's). If they do not fix the problem, you can still go ahead with the fair hearing.

You can also call DTA Recipient Services for help. DTA Recipient Services can answer questions and can ask the local DTA office to take the correct action to resolve your case. DTA Recipient Services can be reached at 617-348-5502 or 800-445-6604.

If you were denied benefits for lack of proofs but bring them in within 30 days of the notice of denial or termination, DTA should reopen your case. See What if I am having trouble getting all the proofs, or the proofs get to DTA late?

If you believe you have been discriminated against based on your race, sex, national origin, disability, age, religious creed, national origin, or political beliefs, you have a right to file a complaint with either the Secretary of Agriculture (Administration of Food and Nutrition Service, Washington, DC 20250) or the DTA Director of Equal Opportunity (DTA, 600 Washington Street, Boston, MA 02111). 106 C.M.R. §§ 360.200-360.220. You need to include your name and address and phone, and information on what happened (date, office, name of person, whatever you know). You need to file this complaint within 180 days of the incident.

For legal help, call the nearest Legal Services office. See Find Legal Aid for a list of Legal Services offices on the Massachusetts Legal Services website.