When DTA sends you a letter denying, stopping, reducing, or changing your benefits, they include information about how to appeal. You have 90 days from the date on the notice to appeal. But you need to appeal sooner if you want to keep getting benefits while you wait for the hearing. See the information about aid pending below.
In the envelope with the notice there should be an appeal form. You do not have to use this form to appeal, but you can.
To file an appeal:
- Send DTA a DTA appeal form (sent to you with notices),
- Write on a piece of paper you want to appeal a decision, or
- Call the Division of Hearings at the DOH at (617) 348-5321 and leave a detailed message.
If you write your appeal request or request an appeal by phone, be sure to include:
- Your name,
- Your mailing address,
- A statement of what you are appealing. Try to be as specific as possible. Include the date of the notice if you have it.
- Your DTA Agency ID number (On all DTA notices and on DTAConnect).
- Best phone number to reach you at.
To send DTA an appeals form or statement:
- Mail: DTA Hearings, P.O. Box 4017, Taunton, MA 02780.
- Fax: (617) 348-5311.
- Bring into a DTA office.
You can submit it on DTAConnect, but call DOH at (617) 348-5321 to make sure they got it.
Learn more about filing an appeal with DTA on DTA’s website.
Call your local legal services office if you want help or you are confused about whether you should appeal.