COVID-19 and Utilities

Reviewed November 17, 2020

Utility companies must not shut off service to your home

​The major utility companies agreed with the Department of Public Utilities (DPU) to not shut off gas, electricity, and water to your home before April 1, 2021. 

Town-owned utilities have not yet agreed.

If your town-owned utility service shuts off your electricity or heat before April 1, 2020 find legal aid.

The DPU reminds us that we want not to have a huge bill we owe the utility company when all this is over. So we should do our best to keep paying utility bills even though companies cannot shut off service to our homes.

Finally, once the state of emergency is over, the DPU expects utility companies to make every reasonable accommodation to help you pay your bill before they shut off service to your home.

See the DPU order and Report.

If you cannot afford your heat bill in the fall of 2021, see Keep Your Heat From Getting Shut Off This Winter.

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