Novel Coronavirus (COVID-19) Emergency Notice

COVID-19 and Utilities

Reviewed March 26, 2020

Utility companies must not shut off service to your home

​While we are still in a state of emergency the Department of Public Utilities (DPU)  has told utility companies they must not shut off gas, electric, and water to your home.

If you do not pay your bill, utility companies send you a second bill. The DPU has ordered companies not to send the second reminder bill while we are in this state of emergency.

The DPU reminds us that we do not want to have to pay a huge bill to the utility company when all this is over. So we should do our best to keep paying utility bills even though companies cannot shut off service to our homes. 

Finally, once the state of emergency is over,  the DPU expects utility companies to make every reasonable accommodation to help you pay your bill before they shut off service to your home.

See the DPU order.

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