The Department of Transitional Assistance (DTA) offices are open for limited in person services.
You can visit DTA to apply, submit paperwork, get an EBT card, have a SNAP application interview, and more. If you need an EBT card in person and DTA does not agree to issue you a card in person, contact [email protected]
You can still conduct business with DTA without going to an office:
- For SNAP: Call the DTA Assistance Line (877) 382-2363
- For TAFDC/EAEDC: Call your case manager's regular phone number
- Visit DTAConnect.com
- Download and use the DTA Connect Mobile Application
- Go in person to a DTA office
Apply for SNAP
- online:
use DTAConnect.com - fax:
DTA Document Processing Center
(617) 887-8765 - mail:
DTA Document Processing Center
P.O. Box 4406
Taunton, MA 02780 or - In person at an office
- phone:
Call DTA at 877-382-2363. Press "7" after the introductory message to reach a worker. Say you want to apply by phone - through a SNAP Outreach Provider Call:
Project Bread (800) 645-8333
The Food Bank of Western MA (413) 247-9738
The Greater Boston Food Bank (617)427-5200, or
Other MA SNAP outreach partners: Mass.gov/snap-outreach.
Apply for TAFDC or EAEDC cash assistance
- Online DTAConnect.com, or
- Call your local DTA office to do a phone application for TAFDC or EAEDC cash assistance.
- In person
To get an EBT Card
- Go to a DTA office
- Use DTA Connect or DTAConnect.com
- Follow the prompts for reporting a lost/stolen EBT card on the DTA Assistance Line at 1 877 382 2363 (once entered SSN and year of birth),
- Speak with a DTA worker to request one by calling the DTA Assistance Line, or cash case manager if getting TAFDC/EAEDC, or
- Call EBT Customer Service at (800) 997-2555
Follow DTA on Twitter @DTA_Listens
For more information visiit Mass.gov/DTA
Massachusetts Pandemic EBT (MA P-EBT)
Pandemic EBT is a special food benefit for certain families whose children qualify for free or reduced price school meals. PEBT is also for certain kids under 6 who are part of households enrolled in SNAP.
Using your P-EBT card does not impact you or your child’s immigration status. The public charge rule does not apply to P-EBT benefits.
Visit MAp-EBT.org to learn more.