The Department of Transitional Assistance (DTA) offices are closed to in-person visits
In-person appointments
As a result of COVID-19 DTA local offices will be closed to in-person visits until further notice.
But they are committed to serving you over the phone and online.
You can still conduct business with DTA :
- For SNAP: Call the DTA Assistance Line (877) 382-2363
- For TAFDC/EAEDC: Call your case manager's regular phone number
- Visit DTAConnect.com
- Download and use the DTA Connect Mobile Application
Apply for SNAP
- online:
use DTAConnect.com - fax:
DTA Document Processing Center
(617) 887-8765 - mail:
DTA Document Processing Center
P.O. Box 4406
Taunton, MA 02780 or - phone:
Call DTA at 877-382-2363. Press "6" after the introductory message to reach a worker. Say you want to apply by phone or - through a SNAP Outreach Provider Call:
Project Bread (800) 645-8333
The Food Bank of Western MA (413) 247-9738
The Greater Boston Food Bank (617)427-5200, or
Other MA SNAP outreach partners: Mass.gov/snap-outreach. - DTA is not taking in-person SNAP applications.
Apply for TAFDC or EAEDC cash assistance
- Online DTAConnect.com, or
- Call your local DTA office to do a phone application for TAFDC or EAEDC cash assistance.
You cannot apply for cash assistance in person.
EBT Cards
If you need a new or replacement EBT card, you can ask DTA to mail you one by using the automated DTA Assistance Line (877) 382-2363 or through your account on DTAConnect.com. You can also ask a case manager for a card.
Follow DTA on Twitter @DTA_Listens
For more information visiit Mass.gov/DTA
Massachusetts Pandemic EBT (MA P-EBT)
Pandemic EBT is a special food benefit for families whose children qualify for free or reduced price school meals.
Using your P-EBT card does not impact you or your child’s immigration status. The public charge rule does not apply to P-EBT benefits.
Visit MAP-EBT.org to learn more.