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Help with food and cash during COVID-19

Reviewed Nov 2021

The Department of Transitional Assistance (DTA) offices are open for limited in person services. 

You can visit DTA to apply, submit paperwork, get an EBT card and more. If you need an EBT card in person and DTA does not agree to issue you a card in person, contact [email protected]


You can still conduct business with DTA :

  • For SNAP: Call the DTA Assistance Line (877) 382-2363
  • For TAFDC/EAEDC: Call your case manager's regular phone number
  • Visit
  • Download and use the DTA Connect Mobile Application
  • Go in person to a DTA office 

Apply for SNAP

  • online
  • fax:
    DTA Document Processing Center
    (617) 887-8765
  • mail:
    DTA Document Processing Center
    P.O. Box 4406
    Taunton, MA 02780 or
  • In person at an office
  • phone:
    Call DTA at 877-382-2363. Press "7" after the introductory message to reach a worker. Say you want to apply by phone 
  • through a SNAP Outreach Provider Call:
    Project Bread (800) 645-8333
    The Food Bank of Western MA (413) 247-9738
    The Greater Boston Food Bank (617)427-5200, or
    Other MA SNAP outreach partners:

Apply for TAFDC or EAEDC cash assistance

EBT Cards

To get a card:

  • Go to a DTA office 
  • Use DTA Connect or
  • Follow the prompts for reporting a lost/stolen EBT card on the DTA Assistance Line at 1 877 382 2363 (once entered SSN and year of birth), 
  • Speak with a DTA worker to request one by calling the DTA Assistance Line, or cash case manager if getting TAFDC/EAEDC, or 
  • Call EBT Customer Service at (800) 997-2555

Follow DTA on Twitter @DTA_Listens
For more information visiit

Massachusetts Pandemic EBT (MA P-EBT)

Pandemic EBT is a special food benefit for families whose children qualify for free or reduced price school meal when kids are learning remotely due to the pandemic. PEBT is also for certain kids under 6 who are part of households enrolled in SNAP. 

Using your P-EBT card does not impact you or your child’s immigration status. The public charge rule does not apply to P-EBT benefits.

Visit to learn more. 

Find Legal Aid

You may be able to get free legal help from your local legal aid program. Or email a question about your own legal problem to a lawyer.

DTA Benefits & COVID-19 Training

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