How do I report unemployment fraud?
If someone used your name or information to apply for Unemployment:
- Use the Department of Unemployment Assistance’s form or call (877) 626-6800 to report fraud.
- Put a fraud alert on your credit report. The 3 credit reporting agencies are: Equifax, Experian, and TransUnion. Call one company and ask them to put a fraud alert on all 3 of your reports.
- Call your local police department and file a police report about the fraud.
See the Massachusetts Report Identity Theft page.
I applied for Unemployment, but the Department of Unemployment Assistance needs me to prove my identity
. If you applied for:
- Pandemic Unemployment Assistance (PUA), you can use your PUA Online Account.
- Regular Unemployment Insurance you have to go log in to ID.me and follow their directions
How do I know which Unemployment I applied for?
Pandemic Unemployment Assistance “claim IDs” look like “A00-000-xxxx-xxxx.”
Regular UI “claimant id numbers” are on the top right of the letter you get from DUA. It is 8 numbers and it has no letters in it
How to prove your identity if you applied for PUA
Use your PUA Online Account to upload proof of your identity.
- Login to your PUA Online Account with your email and password.
- Click the “fact finding” link on your home page.
- Upload the documents they ask for.
DUA also has instructions for proving identity on their website.
If DUA denies your claim, or “disqualifies” you from PUA, they send you a denial letter. If they denied your claim because you did not upload proof of your identity, the letter explains how to appeal their decision. See What if I cannot get unemployment insurance?: appealing a denial
How to prove your identity if you applied for Regular Unemployment Insurance
DUA will send you a letter or email and ask you to use the website ID.me to upload proof of your identity.
- Photos of the front and back of your driver's license or other government-issued photo ID.
- Your Social Security number.
- You also need your phone number and email address.
2. Set up an account on the Massachusetts DUA ID.me website
- Use your email address.
- Use the same password you use for your Unemployment Insurance account.
- They email you a link.
- Click on the link.
3. Set up Multi-Factor Authentication (MFA)
Multi-Factor Authentication (MFA) stops anyone else from getting into your account. Even if they have your username and password they cannot get into your account.
- Choose “Text Message or Phone Call.”
- Enter your phone number.
- They will text or call you with a 6-digit code.
- Enter the code into the webpage.
4. Verify your Identity
Upload photos of your picture ID or answer questions about your credit report.
Photos of your picture ID
- Upload photos of the front and back of your ID, or
- Enter your cell phone number to use your cell phone camera to take photos of your ID.
- They will text you a link.
- Tap the link.
- Tap on “Take a photo” and focus the camera on the front of your photo ID to take a picture of the front of your ID.
- Turn your ID over and tap on the Back side “Take a photo.” Focus your camera on it and take a picture of the back of your ID.
- Click "Continue".
- Enter your Social Security Number when they ask for it.
Answer questions about your credit report
- Answer the multiple-choice questions about your loans, where you live, and your cars.
- Type in your Social Security Number when they ask for it.
5. Id.me may need more information from you.
They may ask to set up a video session so they can see you and ask you questions. Id.me will ask you to pick a time for the session.
- Do not go on a call or give personal information if you are not sure if the invitation is from id.me. See id.me’s information about video conferencing.
6. Almost done
- Check the box “Accept” if the information about you is true.
- Tap “Continue.”
- Click “Allow and Continue” to send your information to DUA.
The Department of Unemployment Assistance also has PDF instructions to download to verify your identity using ID.me.