Novel Coronavirus (COVID-19) Emergency Notice

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COVID-19 and MassHealth and Health Insurance

Reviewed April 9, 2020

If you do not have health insurance, don’t worry, you may be able to get free or low cost health coverage from MassHealth or the Health Connector

During this public health emergency, if you have MassHealth, your coverage will only end if you move out of state or ask for your benefits to close. It will not end for any other reason until at least 30 days after the public health emergency ends.

MassHealth and Health Connector offices are closed to in-person visits, but still doing business online and by telephone

MassHealth

  • All MassHealth Enrollment sites will be closed for walk-in visitors until the Emergency is declared over.
  • MassHealth members who need support or have any questions should contact the Customer Service Center at (800) 841-2900. If you are deaf, hard of hearing, or speech disabled, call TTY: (800) 497-4648.
  • You can apply for MassHealth online.
  • If you are applying and you have questions or need support contact the Customer Service Center
    (800) 841-2900;
    TTY: (800) 497-4648.

Health Connecter

  • All walk-in centers are closed until further notice. You can apply for benefits online.
  • If you need help signing up for coverage, call customer service 1-877-623-6765.
    If you are deaf, hard of hearing, or speech disabled, call TTY 1-877-623-7773.
  • If you tried to apply online and you see a message that says you must have a "Qualifying Event" and "Special Enrollment Period" to sign up for a plan, call Customer Service. Explain that you need to use the Special Enrollment Period that applies to everyone, now through May 25, 2020.
  • To make a payment:

You can also get help with MassHealth or Health Connector coverage from local Navigators or Certified Application Counselors. See Enrollment Assister Search for a list of organizations that can help you, and call ahead.

Help in a language other than English

  • Both MassHealth and the Health Connector Customer Service Lines have a Spanish language option. For other languages, press '0' after each automated message. Then stay on the line until a person answers, say the English name of your language, " " and wait for them to arrange a telephone interpreter.
  • The list of local Navigators and Certified Counselors includes the languages each organization offers. These organizations can help you with other languages too. They may use telephone interpreters.

Special MassHealth rules during the emergency

Will I lose my MassHealth benefits during the COVID-19 outbreak?

No, your MassHealth coverage is protected throughout the COVID-19 outbreak national emergency. As of March 18, 2020, MassHealth will not end coverage for any member or any person who is approved for coverage during the COVID-19 outbreak national emergency. And your coverage will last for at least one month after the emergency period ends.

I got a letter that says my coverage is ending soon. How can I keep my coverage during this outbreak?

If your coverage extends through March 18, 2020 or longer, your coverage is protected. It will not end during the COVID-19 emergency. And you will be covered for one month after the emergency ends. You do not need to send in any more paperwork to keep your coverage. If you have questions about your coverage, contact the MassHealth Customer Service Center: (800) 841-2900, TTY: (800) 497-4648.

Prescriptions

If you have MassHealth you can get up to a 90 day supply of most prescription medications. You can also get early refills as long as you have at least 1 refill left on your prescription.

What if I do not have any insurance and I have to go to the hospital?

If you do not have insurance and you qualify for MassHealth, hospitals can help most people get temporary coverage right away, even if you cannot complete a full application.

Telephones and Telehealth

MassHealth is making it easier for medical providers to use telephones and telehealth so you do not have to leave your home to see a doctor. Call your doctor’s office to ask about setting up a telephone or telehealth appointment.

MassHealth COVID-19 Frequently Asked Questions

MassHealth has a list of Frequently Asked Questions on its website. They include practical information about coverage, telehealth, reporting lost wages, and other questions you may have.

Coverage for Coronavirus testing and treatment

All types of MassHealth including MassHealth Limited (emergency Medicaid) cover the costs of testing and treatment for Covid-19 at no cost to members.

All Health Connector plans cover the costs of testing and treatment for Covid-19 at no cost to members.

Health Safety Net also covers the costs of testing and treatment for Covid-19 provided by hospitals and community health centers at no cost to patients.

Most medical facilities are taking precautions to protect their workers and patients

Call first!

Remember to apply for other benefits too

Find resources for other ways the public health emergency may affect you on Mass.gov/covid-19.

Find Legal Aid

You may be able to get free legal help from your local legal aid program. Or email a question about your own legal problem to a lawyer.

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