Grievances

Produced by Massachusetts Law Reform Institute
Reviewed January 2022

A grievance procedure is a way to resolve disputes between tenants in public housing and a housing authority. It is important to know how to file a grievance and what your rights, as a tenant in public housing, are.

To learn more, read questions and answers about the grievance process. All of these questions are also available in a booklet that includes legal citations. You can also download the booklet, Using Your Public Housing Grievance Process as a PDF file. You can also download the booklet in Spanish, Portuguese, Vietnamese, Simplified Chinese, and Haitian Creole.

icon for RTF file Sample Letter to Request a Grievance Hearing

icon for RTF file Grievance Complaint

icon for RTF file Worksheet to Help You Prepare for Your Grievance Hearing

icon for RTF file Sample Appeal Letter to DHCD

icon for RTF file Sample Appeal Letter to Housing Authority Board

icon for PDF file Using Your Public Housing Grievance Process, Edition 2, revised January 2022

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