How do I get information about my SNAP case by phone?

Produced by Patricia Baker and Victoria Negus
Reviewed January 2018

DTA has one central phone number for all SNAP households called the DTA Assistance Line. 1-877-382-2363.When you call DTA you can: 

  • Use an Interactive Voice Response (IVR) system to get information about your case and report certain changes. The IVR system is available 24 hours/7 days a week.
  • Speak with a live DTA worker Monday through Friday from 8:15AM to 4:45PM. There may be long waits on the phone (see How do I reach a live DTA worker about my SNAP case?).
  • Get general information such as:
    • The street and city address of your local DTA office.
    • Information about DTA’s SNAP and cash programs.
    • Request a DTA “Income Verification Letter” that shows the amount of your DTA benefits.
    • Request DTA mail you a paper SNAP application.

The automated IVR can be used to get specific information about your SNAP case. You need the SSN and year of birth of the SNAP head of household. If you are worried about unauthorized people trying to get information about you through the IVR, you can block access. See How do I learn about my case online or with my smartphone?

Once you enter the SSN and year of birth, the IVR will tell you some details about your case including: 

  • Status of your SNAP application or benefits
  • Date that DTA last received a document from you.
  • Amount of your benefits and next date you will have SNAP or cash deposited on your EBT card.

You can also use the IVR to report two changes to DTA (a change of address or a new phone number) or to request a new EBT card.

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