What if I am deaf or hard of hearing?

Produced by Patricia Baker and Victoria Negus
Reviewed January 2018

If you are deaf or hard of hearing, DTA must ensure effective communication with you.  106 C.M.R. § 360.510.  DTA requires staff to be trained on and use auxiliary aids.

Both the printed and online SNAP applications ask if you need support services or have a special situation for which you need interpretation services. This can include if you need interpretation, communication access real time translation (CART), or sign language interpretation to communicate with your case manager. See What if I do not speak English? through How do I ask DTA for an accommodation?

See also DTA obligations to provide additional accommodations in How do I ask for an accommodation?.

DTA Policy Guidance:

DTA Online Guide: 

  • Cross Programs > Harper/ADA > Available Auxiliary Aids 
  • DTA Job Aid: “Using MassRelay: Telephonic Assistive Technology” found in Online Guide at Interpreter Services – Policy and Procedures

Show DTA Policy Guidance

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