How can the DTA Ombuds Office help?

Produced by Patricia Baker and Victoria Negus
Reviewed January 2018

DTA has a special DTA Ombudsman Office to handle client complaints and concerns you can call any time you need help fixing your SNAP case.

DTA Ombudsman Office: 617-348-5354.

If you get an answering machine, leave a detailed message with your full name, your Agency ID or SSN, and a phone number where you can be reached. If you do not get help with your case, contact an advocate.

You also have the right to appeal any decision made by DTA. See Appeal Rights.

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You may be able to get free legal help from your local legal aid program. Or email a question about your own legal problem to a lawyer.

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