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How do I learn about my case online or with my smartphone?

Produced by Patricia Baker and Victoria Negus
Reviewed January 2018

DTA's mobile app - DTA Connect

DTA Connect is a new mobile app for DTA clients. It is free and can be downloaded for iPhones at the App store or for Androids on Google play. DTA Connect can be used on a smartphone or tablet (such as an iPad).

Once the app is downloaded, you can log in with your Social Security Number (SSN) and year of birth to:

See your case information:

  • Case status, monthly benefit amount, next benefit issue date, EBT card balance and recertification due date.
  • Alerts including upcoming appointments or deadlines. 
  • Copies of DTA notices sent in the previous 90 days.
  • Whether documents submitted in the previous 90 days have been processed.

Send DTA information:

  • Send DTA verifications or documents by taking a picture in the app. These documents will go directly to your case record!
  • Ask for a letter verifying the amount of benefits you get from DTA.
  • Tell DTA about a new address or phone number.
  • Opt-in or opt-out of text messages from DTA.

Note: DTA Connect also lets you enter an email address and sign up for eNotification. We do not encourage eNotification at this time. My Account Page (MAP)

If you have access to the Internet, an email address, and have your EBT card, you can set up a “My Account Page” (MAP). Follow these steps to set up your MAP:

Step 1: Visit the Virtual Gateway Self Service and click on “My Account Page.”  You will need an e-mail address to start the process. If you do not have an email, you can create a free email through Gmail, Yahoo, Hotmail and other email services.

Step 2: Look out for an email sent back to you from the MAP with a special web link. This takes just a couple of minutes.

Step 3: Click on the web link you. You will then create a password and answer two “security questions.” The next screen gives you an assigned “username” – typically first letter of your first name with your last name and maybe a number---for example, Msmith2. 

Step 4: The steps above set up the MAP. To get to your personal case information, you now log-in, click on the “My Account Page” link in the middle of the screen and enter three pieces of information:

  • Your year of birth,
  • Your full SSN, and
  • Your EBT card number (make sure the name on the account matches the spelling of your name on the EBT card).

This information is required each time you log-on to the MAP. You can change your email address or user profile any time.

Information you can find on MAP includes:

  • the status of your SNAP or cash case - active, denied, closed,
  • all DTA notices and forms sent to you in the past 12 months
  • a list of the documents DTA received by mail or fax in the past 18 months date received and if it was “processed” by DTA. But you will not see a copy of the actual document sent.
  • names and dates of birth of your household members
  • the address and phone number DTA has on file for you. (Contact DTA if you need to update this information.) 
  • the amount of your monthly SNAP or cash benefit and date you will next receive benefit and when your certification period ends
  • the address and contact information for your local DTA office

You can print out information about your monthly benefits to give to another program (e.g. if you apply for housing or Fuel Assistance. Note that SNAP benefits do not count as income for any of those programs). 

You can also print out recent forms that DTA has sent to fill out, including a SNAP interim report or recertification form.

How is DTA Connect different from the MAP?

  • In DTA Connect, you don’t need to create an account, remember a password or know the EBT card number to log in! Just log in with your SSN and year of birth. 
  • In DTA Connect, you can update your contact information or send in documents. You cannot do that through the MAP. 
  • In the MAP, you can see the history of the SNAP benefits deposited onto your EBT card. This is important when checking if, for example, a SNAP case was incorrectly pro-rated. See What if DTA “prorates” my SNAP with a later start date? You cannot see this in DTA Connect. 
  • In the MAP, documents and notices go back 12 months and case information back 18 months. DTA Connect only includes documents received and notices sent going back 90 days.

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