DTA has a special DTA Ombuds Office to handle client complaints and concerns. You can call the Ombuds Office any time you need help fixing your SNAP case.

DTA Ombuds Office: 617-348-5354

If you get an answering machine, leave a detailed message with your full name, your DTA Agency ID or SSN, and a phone number where you can be reached. If you do not get help with your case, contact an advocate.

You also have the right to appeal any decision made by DTA. See Part 6: Appeal Rights.