How can the DTA Ombuds Office help?

We are in the process of updating the SNAP Advocacy Guide, so some of the information is no longer current.  In the meantime, you can read or download a pdf of the 2022 guide from

Produced by Patricia Baker and Victoria Negus, Massachusetts Law Reform Institute
Reviewed January 2020

DTA has a special DTA Ombudsman Office to handle client complaints and concerns you can call the Ombuds Office any time you need help fixing your SNAP case.


DTA Ombudsman Office: 617-348-5354.


If you get an answering machine, leave a detailed message with your full name, your Agency ID or SSN, and a phone number where you can be reached. If you do not get help with your case, contact an advocate.

You also have the right to appeal any decision made by DTA. See Appeal Rights.

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