Can I give someone permission to talk with DTA about my case?

We are in the process of updating the SNAP Advocacy Guide, so some of the information is no longer current.  In the meantime, you can read or download a pdf of the 2022 guide from

Produced by Patricia Baker and Victoria Negus, Massachusetts Law Reform Institute
Reviewed January 2020

You have the right to give permission to anyone you trust to help you find out what’s going on with your SNAP case. This can be a social service agency, food pantry, legal services, a trusted family member or friend. This is different from appointing an authorized representative. See What is an Authorized Representative?

You can also call the DTA Assistance Line with an agency or friend on the line at the same time to help you. For example, you can do a “3-way” call.

Before anyone can talk with DTA about your case (if you are not with them by phone or in person), you need to send DTA a written and signed statement that allows DTA to share information with the person or organization helping you. 106 C.M.R.§360.400.

Appendix C has a sample Client Consent Allowing DTA to Release Information to a Helping Agency. You can also send DTA a handwritten or typed note (signed and dated) with the same information. There is no specific DTA form that must be used.

DTA Online Guide: Cross Programs > Assisting Person > Assisting Person Overview


Find Legal Aid

You may be able to get free legal help from your local legal aid program. Or email a question about your own legal problem to a lawyer.

Help us improve MassLegalHelp!

Take a short survey to tell us what works and what is missing.

Ask a Law Librarian

If it's
9am and 4pm