See our Covid-19 section

Appendix D: Client Assistance Coordinators

Alert

DTA made a number of changes and suspended a number of rules during the COVID-19 pandemic. The Guide notes in red when a rule was suspended during the pandemic.

Produced by Deborah Harris, Massachusetts Law Reform Institute
Reviewed December 2017

TAO	Client Assistance Coordinator	CAC Phone Number	OFFICE Phone Number	OFFICE Address
Brockton	Kerri Calhoun	(508) 895-7125	(508) 895-7000	60 Main Street, Brockton, MA 02301
	Joanne Lobaton	(508) 895-7127	(508) 895-7000	60 Main Street, Brockton, MA 02301
Chelsea Center				80 Everett Avenue Chelsea, MA 02150
	Kathryn Ashe	(617) 551-1810	(617) 551-1700	80 Everett Avenue Chelsea, MA 02150
Dudley Square	Ardyth Hulse	(617) 989-6007	(617) 989-6000	2201 Washington Street Roxbury, MA 02119
	Melissa Lambright	(617) 989-6082	(617) 989-6000	2201 Washington Street Roxbury, MA 02119
Fall River	Roger Sullivan	(508) 235-0817	(508) 646-6200	1567 North Main Street Fall River, MA 02720
Fitchburg	Sheri Fleck	(978) 665-8724	(978) 665-8700	473 Main Street Fitchburg, MA 01420
Framingham	Mary Thompson	(508) 661-6651	(508) 661-6600	300 Howard Street Framingham, MA 01702
Greenfield	Karen Bacon	(413) 772-3442	(413) 772-3400	143 Munson Street Unit #3 Greenfield, MA 01301
Holyoke	Sarah McGahan	(413) 552-5445	(413) 553-5400	72-100 Front Street Holyoke, MA 01040
Hyannis	Tracy Sheehan	(508) 862-6609	(508) 862-6600	181 North Street Hyannis, MA 02601
Lawrence	Diana Pereira-Velez	(978) 725-7123	(978) 725-7100	280 Merrimack Street Lawrence. MA 01843
Lowell	Kate Sout-Sorm	(978) 446-2474	(978) 446-2400	131 Davidson Street Lowell, MA 01852
Malden	Elizabeth Ford	(781) 388-7441	(781) 388-7300	245 Commercial Street Malden, MA 02148
New Bedford	Kelly Oliver	(508) 961-2097	(508) 961-2000	160 West Rodney French Boulevard New Bedford, MA 02744
Newmarket Square	Meghan Petrillo	(617) 989-2378	(617) 989-2200	1010 Mass Avenue Boston, MA 02118
	Valerie Coleman	(617) 989-2207	(617) 989-2200	1010 Mass Avenue Boston, MA 02118
North Shore	Julie Charette	(978) 825-7461	(978) 825-7300	45 Congress Street, Suite 4120 Salem, MA 01970
	Kristen Lukach	(978) 825-7354	(978) 825-7300	45 Congress Street, Suite 4120 Salem, MA 01970
Pittfield	Rebecca Gamari	(413) 494-8701	(413) 236-2000	160 North Street. Suite 201 Pittfield, MA 01201
Plymouth	Jaimie Randall	(508) 732-3113	(508) 732-3100	61 Industrial Park Road Plymouth, MA 02360
Quincy	Melory Layne	(617) 249-8199	(617) 249-8200	1515 Hancock Street, Quicny, MA 02169
Southbridge	Allison Hennequin	(508) 765-2404	(508) 765-2400	1 North Street, Suite B, Southbridge, MA 01550
Springfield Liberty	Arlin Ficarra	(413) 452-5525	(413) 858-1000	95 Liberty Street, Springfield, MA 01103
	Elizabeth Gannuscii	(413) 858-1005	(413) 858-1000	95 Liberty Street, Springfield, MA 01103
	Georgina Nunez	(413) 452-5522	(413) 858-1000	95 Liberty Street, Springfield, MA 01103
Taunton	Antoinette Hughes	(508) 884-5358	(508) 884-5300	21 Spring Street, Taunton, MA 02780
Worcester	Elizabeth Jones	(508) 767-3147	(508)767-3100	13 Sudbury Street, Worcester, MA 01609
	Courtney Ward	(508) 767-3301	(508) 767-3100	13 Sudbury Street, Worcester, MA 01609