What are your rights if DTA denies your reasonable accommodation request?

The DTA local office should give you a written decision on your request for reasonable accommodation no later than 30 days from your request. If the local office denies your request or any part of it,

• You can appeal, see Appeal Rights, or
• You can ask the DTA Central Office Accommodation Appeal Committee to review the local office decision and then appeal if the DTA Central Office Accommodation Appeal Committee denies your request in whole or in part.
• Request DTA Central Office Review by filling out the back of the form and giving it to your worker. The Committee has 10 days to make a decision on the reconsideration request. (If the local office did not decide your request in 30 days, you can file your request directly with the Committee. DTA Online Guide (ADA Reasonable Accommodation Decision Timelines).
• If the DTA Central Office Accommodation Appeal Committee denies your request for accommodation in whole or in part or does not make a decision in 10 days from your request for a decision, you can request a hearing by filling out the back of the form and sending it to the Division of Hearings. See Appeal Rights on appeal rights.

Try to get a legal advocate to help you with your request for review and your appeal. See Appendix D: Massachusetts Legal Services Offices for a list of legal services offices.