Applications and Proofs

How do you apply for TAFDC?

Apply online at DTAConnect.com

• The application is very short. You can do it on a smartphone or a computer. After you submit it, DTA will interview you by phone.
• You can get the application in English, Spanish, Portuguese, Chinese, and Vietnamese.
• If you do not already get SNAP, your application counts as a SNAP application also.
• If you are approved, your benefits will start effective the day you submitted the online application or the next business day if you submitted the application after 5:00 PM or on a weekend or holiday. DTA Online Guide (Application (RFA)).

Apply by telephone

• Call your local DTA office. Find the phone number at Department of Transitional Assistance Locations
• If you are approved, your benefits will start effective the day DTA did the telephone application.. DTA Online Guide (Application (RFA)).
• If you can’t get through to your local office, call DTA’s Ombuds Unit: 617-348-5354.

Apply in person

• Go to your local DTA office. Department of Transitional Assistance Locations
• Be sure to sign a Request for Assistance or use a DTA iPad to apply online the first time you go to the DTA office. You can do this even if there is no worker there to take your application. You have a right to sign a Request for Assistance even if the worker thinks you are not eligible. 106 C.M.R. §§ 702.115, 702.150. If DTA doesn’t give you a Request for Assistance form and you are unable to apply online, write a request for TAFDC (and SNAP) on a piece of paper and sign the paper.

Advocacy Reminders

• As this Guide goes to press, DTA local offices are not fully open because of the pandemic. If you want to apply in person instead of online or by telephone, DTA should make it possible for you to apply in person.
• You can also submit an application by fax or mail. DTA Online Guide (Application (RFA)). Say you want to apply for TAFDC and SNAP, put the date, sign our name, and say how to contact you.
• DTA must provide a bilingual worker or assistant or a professional interpreter if you want one and you use American Sign Language or your primary language is not English, regardless of language, national origin or noncitizen status. There are no magic words you have to say to request an interpreter. A professional interpreter may be provided in-person or by telephone. 106 C.M.R. § 701.360; DTA Online Guide (Guidelines for Providing Interpreter Services); DTA Operations Memos 2013-64 (Dec. 19, 2013), 2013-11 (Mar. 19, 2013); DTA Field Operations Memo 2008-16 (Apr. 1, 2008).
• You can use your own interpreter if you want, but this can be risky if the person is not a professional interpreter. You cannot use a child to interpret for you except to schedule an appointment. Children under age 12 cannot be asked to interpret for any purpose. 106 C.M.R. § 701.360. DTA Operations Memo 2013-11 (Mar. 19, 2013); DTA Field Operations Memo 2008-16 (Apr. 1, 2008).
• You have the right to refuse a particular interpreter if you are uncomfortable with the interpreter for personal or other reasons. You don’t have to give a reason. DTA must then provide a professional telephone interpreter. DTA Operations Memo 2013-11 (Mar. 19, 2013).
• If you have a vision, hearing or communication impairment, DTA should ask you what will help you communicate with DTA. See What if a disability makes it hard for you to meet DTA rules or use DTA services?; DTA Online Guide (Available Auxiliary Aids); DTA Operations Memo 2013-64 (Dec. 19, 2013). If DTA doesn’t give you the help you need, ask for the Client Assistance Coordinator. See How do you ask DTA for an accommodation?
• You have a right to a private space for discussions with DTA staff. DTA Operations Bulletins 2018-1, 2017-9.
• DTA is required to tell SNAP applicants about TAFDC benefits if the SNAP applicant is caring for a child and is a parent with little or no income or a non-parent caring for a child regardless of income. The DTA SNAP worker is supposed to explain that you can apply on line or you can have a DTA worker call you to take your application by telephone. DTA Online Guide (Informing Clients about Possible TAFDC and EAEDC benefits). See Do you have to tell DTA anything about your child’s other parent? if the child support rules for TAFDC are a problem for you.
• DTA sometimes issues a “No Trespass Order” barring certain people from the DTA office. See DTA Online Guide (No Trespass Indicator and Page). This may not be legal. If it is a problem for you, call the Ombuds Office, 617-348-5354, which should make sure that you can apply and get your benefits on time.