How should you send your proofs?

Alert

DTA made a number of changes and suspended a number of rules during the COVID-19 pandemic. The Guide notes in red when a rule was suspended during the pandemic.

Produced by Deborah Harris, Massachusetts Law Reform Institute
Reviewed March 9 2022

You can fax or mail your proofs to the Document Processing Center (DPC), or you can bring the proofs to the local DTA office. If you already have a case (open, pending or recently closed) at DTA you can use DTA Connect to send documents from your smartphone or online.

Be sure to write your DTA number or the last four digits of your social security number on every page.

  • DTA Connect app if you have a smartphone or tablet and your DTA case is open, pending, or closed for less than 90 days. See How can you find out what is happening with your case? Messages and attachments you send go directly to your case record so your worker can look at them right away.
  • You can take pictures of documents and upload them directly to your case record (if the document is two-sided, be sure to photograph both sides).
  • You can update your address, phone number and email.
  • DTA Connect.com from a smart phone or computer. How can you find out what is happening with your case? explains how to create an account.
  • Fax. This is fast and you get a fax receipt. The document goes to a Document Processing Center and may not get posted to your case for a few days. Fax to 617-887-8765.
  • If your document is two-sided, be sure to fax both sides.
  • Keep your fax receipt and the original of the documents.
  • Social service agencies may let you use their fax machine free of charge.
  • Mail. Mail documents to the Document Processing Center at

Department of Transitional Assistance

P.O. Box 4406

Taunton, MA 02780-0420

 

  • Try to make a copy of the document and mail the copy, not the original.
  • Keep a record of the date you mailed the document.
  • You can ask DTA to mail you pre-stamped envelopes addressed to DTA or get them at the local DTA office. DTA Online Guide Transmittal 2021-90 (Nov. 24, 2021).
  • Bring proofs to the local DTA office.
  • DTA staff may ask you to submit documents through DTA Connect on an iPad at the office. Ask a worker if you have questions about the proofs you need or you need help with the iPad.

Advocacy Reminders

  • Don’t send or give originals to DTA.
  • Be sure to write your name, and either your DTA Agency ID number (if you know it) or the last four digits of your social security number on every page. This is especially important if you are mailing or faxing a document.
  • Do the best you can to keep a record of the date you sent or gave the document to DTA.

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