How should you send your proofs?

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Produced by Deborah Harris, Massachusetts Law Reform Institute
Created December 2017

You can fax or mail your proofs to the Document Processing Center (DPC), or you can bring the proofs to the local DTA office. If you already have a case at DTA you can use DTA Connect to send documents from your smartphone

Be sure to write your DTA number or the last four digits of your social security number on every page.

  • Fax. This is fast and you get a fax receipt. Fax to 617-887-8765.
    • If your documents are two-sided, be sure to fax both sides.
    • Keep your fax receipt and the original of the documents.
    • Social service agencies may let you use their fax machine free of charge.
  • Mail. Mail documents to the Document Processing Center (DPC) at:
    • Department of Transitional Assistance, P.O. Box 4406,Taunton, MA 02780-0420.
    • Try to make a copy of the document and mail the copy, not the original.
    • Keep a record of the date you mailed the document.
    • You can get pre-stamped envelopes addressed to DTA at the local DTA office.
  • Bring proofs to the local DTA office.
    • The local office should process urgent documents right away.
    • The local office will email documents it thinks are not urgent to the DPC. See DTA Online Guide (Determining Document Urgency)
    • Ask the local office to date stamp your copy of the document.
  • Smartphone or tablet if you have a case at DTA that is open, pending, or closed for less than 90 days, see How can you find out what is happening with your case?
    • You can take pictures of documents and upload them directly to your case record. If the document is very large it is better to use one of the other ways to send documents.
    • You can update your address, phone number and email.
    • You can opt in or out of eNotification, voicemail messaging, and text messaging.  See Should you choose to get information by email, text message or voicemail?.

Advocacy Reminders:

  • Don’t send or give originals to DTA.
  • Be sure to write your name, and either your DTA number (if you know it) or the last four digits of your social security number on every page.
  • Do the best you can to keep a record of the date you sent or gave the document to DTA.

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