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Should you choose to get information by email, text message or voicemail?

The TAFDC Advocacy Guide is out of date!

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Many of the rules in the guide do not apply right now. See Help with food and cash during COVID-19.

Produced by Deborah Harris, Massachusetts Law Reform Institute
Reviewed December 2017

Email notification (eNotify). You can choose to get email notifications from DTA. The notifications will not include the actual notice or even tell you what it is about. You will need to log in through the MAP or DTA Connect to see the notice. See Question 109. DTA says it is continuing to send notices by regular mail even if you sign up for email notification.

SMS Text Messaging. You can choose to get text messages on your phone. Text messages include information about office closings, appointments and deadlines, and program changes. You will continue to get all paper notices and forms by regular mail in addition to text messages.  Check the cost of text messages under your cell phone plan before you sign up for text messaging.

Voicemail.  You can authorize DTA to leave detailed messages about your case on your phone. You will continue to get all paper notices and forms by regular mail in addition to the voice mail messages. See DTA Online Guide (DTA Alerts).

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You may be able to get free legal help from your local legal aid program. Or email a question about your own legal problem to a lawyer.

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