DTA regulations say you have to report changes that could make you ineligible or decrease your benefits within 10 days. This includes changes in income or assets or who lives with you. 106 C.M.R. § 701.420. However, DTA says you have to report new income over $100 a month within 10 days. DTA Online Guide Transmittal 2017-68 (Sep. 29, 2017).
Report changes that will increase your benefits, such as a drop in income, at any time.
Because it is hard to know what changes you have to report, it is good to report other changes promptly, too. For example, you should report a change of address even if it will not affect your eligibility so that DTA notices will not be mailed to the wrong address.
- When do you have to report a new job or an increase in your wages? You must report within 10 days of getting paid $100 or more than what DTA has on record.
- What if you can’t reach your worker to report a change? If possible, mail or fax information about the change to the Document processing Center and keep a copy or send a picture with DTA connect. See How to send your proofs and How can you find out what is happening with your case?. Also keep a record of any phone calls you make to report a change (or to try to report a change). You may need this record later to prove that you tried to report a change.
- You can report a change of address or a new phone number to the Interactive Voice Response (IVR) system. See How can you find out the status of your case?
- Be sure to report a change of address and tell the post office about the change. If DTA mail is returned to you without a forwarding address, DTA will send you a request for verification of address and will close your case if you do not respond within 10 days (30 days for applications). DTA Operations Memo 2013-13A (March 28, 2013).
- If DTA has information that your address has changed, it should send notices to the new address whether or not you reported the change. DTA Online Guide (Address Changes Reported to DTA by DHCD); DTA Transitions, Feb. 2012, p. 3; DTA Field Operations Memo 2008-22 (Apr. 30, 2008).
- If you move to an address covered by a different DTA office, your case should be transferred to the new office unless you are doubled up with a host family. If there is a problem, ask to speak with the Transfer Specialist in the new office. DTA Operations Memo 2012-39 (Aug. 27, 2012).