You can try to fix problems by talking with your worker you can call your worker's supervisor (call the local office, see Appendix C: Department of Transitional Assistance Local Office Contacts, or Recipient Services, 800-445-6604, to get the supervisor's name and telephone number).
You can also ask DTA Recipient Services to explain the reasons for DTA action and to fix DTA mistakes. 800-445-6604.
Even if you are trying to fix the problem, you should be sure to ask for a hearing right away. You can always cancel the hearing if you settle your case. 106 C.M.R. § 343.350. For legal help, call the nearest legal services office. See Appendix D: Legal Service Offices.
- Advocates may need a signed release from the client to discuss a client’s case with a DTA worker, supervisor or the Ombuds Office. You can fax the release to the Document Processing Center (DPC), fax 617-887-8765. A worker is authorized to discuss the case with you if you have sent a release to the DPC.
- An advocate may be able to talk to Recipient Services or the worker or supervisor without a release by setting up a three-way call with the client, DTA and the advocate.