You are here

Are your SNAP benefits missing from your EBT account?

Produced by Massachusetts Law Reform Institute
Reviewed July 2023

Are you missing SNAP benefits from your EBT account?

Did you go food shopping and learned you had less SNAP than you expected or no SNAP?

Your SNAP may have been stolen by thieves who have been "skimming" EBT card information.

What is "skimming"?

Skimming happens when thieves put a device on an ATM or store’s card-swiping machine to copy card and PIN information. The thief can then use your benefits without your permission.

What can I do if my SNAP benefits were stolen from my account?

  • Make a new PIN for your EBT card right away. Call the EBT Customer Service number on the back of your card - 800-997-2555 - to set up a new PIN. You do not need to get a new card.
  • If you can, change your PIN after each time you use your card.
  • Report stolen SNAP benefits to DTA by calling 1-800-372-8399.
  • Please consider sharing your story with us through this stolen SNAP benefits story collection form. By sharing your experience, you can help us work for better card security and replacement policies. We will not share any information you give us without your permission.

Will DTA replace my stolen SNAP benefits?

  • People whose SNAP was stolen on or after October 1, 2022 will get replacement SNAP, up to certain limits. DTA will share information about how to get replacement SNAP soon. For the most updated information, please check the DTA website
  • For people whose SNAP was stolen before October 1, 2022, DTA issued replacement SNAP in May 2023. If you had SNAP stolen before 10/1/22 but did not receive replacement SNAP, please contact the DTA's fraud hotline at 1-800-372-8399 or email [email protected].
  • If you think your SNAP was stolen, please fill out this stolen SNAP benefits story collection form or contact Attorney Betsy Gwin at Mass. Law Reform Institute by emailing [email protected] or calling 617-357-0700 x364. 

Learn more

To learn more about skimming and how to protect your SNAP,

Flyer with information on skimming and what you can do if your SNAP benefits were stolen

Find Legal Aid

You may be able to get free legal help from your local legal aid program. Or email a question about your own legal problem to a lawyer.

Ask a Law Librarian

If it's
9am - 12pm and 1pm - 4pm