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Are your SNAP benefits missing from your EBT account?

Produced by Massachusetts Law Reform Institute
Reviewed November 2022

Are you missing SNAP benefits from your EBT account?

Did you go food shopping and learned you had less SNAP than you expected or no SNAP?

Your SNAP may have been stolen by thieves who have been "skimming" EBT card information.

What is "skimming"?

Skimming happens when thieves put a device on an ATM or store’s card-swiping machine to copy card and PIN information. The thief can then use your benefits without your permission.

What can I do if my SNAP benefits were taken by "skimming"?

  • If you think this happened to you, please email Betsy at MLRI - [email protected].
  • Make a new PIN for your EBT card right away. Call DTA at 800-997-2555 to set up a new PIN.
  • If you have experienced theft of your SNAP, and believe it is due to "skimming" of your EBT account information and PIN number by thieves, please consider sharing your story with us through THIS FORM. This form is intended to collect stories from SNAP recipients who have had their SNAP benefits stolen in Massachusetts. Any information shared below will be kept confidential by Massachusetts Law Reform Institute and will not be shared without your permission. By sharing your experience, you can help us understand how SNAP theft and EBT skimming are affecting people in Massachusetts while we advocate for solutions. 

Learn more

To learn more about skimming and how to protect your SNAP,

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