You can apply for benefits in person, or on the phone. To apply in person, you can go to one of the 15 Division of Unemployment Assistance (DUA) walk-in offices in Massachusetts. Unemployment Insurance Walk-In Centers.
To apply over the phone, call 1-617-626-6800 or 1-877-626-6800. You can apply by phone, Monday to Friday, from 8:30 a.m. to 4:30 p.m. You cannot apply on the Internet, at this time.
After you apply, the DUA will mail you their decision. This letter will tell you if the DUA has decided to give you benefits or not. Save this letter! If the DUA says you cannot get benefits, you will need information from the letter to ask them to look at your case more carefully. See What if I cannot get Unemployment Insurance?
Produced by Massachusetts Law Reform Institute Last updated October 2010