You can get some information about your case by calling the IVR. This is an automated system, not a live person. It is available round the clock, every day of the week. To reach the IVR, call the DTA Assistance Line at 1-877-382-2363. You will need to enter your social security number, DTA Agency ID or EBT card number, and your year of birth to get information about your case.
- The IVR can tell you
- if your case is open, closed, or denied,
- the amount of benefits you will receive and your next payment date, and
- your EBT card balance.