101. When do I need to recertify my SNAP and what do I do?

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Notas finales

Massachusetts Law Reform Institute

When your certification period ends, your SNAP will stop unless you timely reapply or “recertify” for benefits1. SNAP is certified for 12 or 36 months. See reporting changes. Within 45 days before the end of your certification period, DTA will send you a Recertification form to fill out.2

When completing the form, you need to tell DTA about:

  • Changes to your address or phone number,
  • If someone joined or left your household,
  • Any changes to noncitizen status,
  • If anyone is a student, and
  • Income for all household members.

You also have the option of telling DTA about:

  • Dependent care costs,
  • Housing and utility costs,
  • Medical costs,
  • Child support payments you make.

You can return your signed Recertification form to DTA one of four ways:

  1. Complete the Recertification online on DTA Connect. See getting information about your SNAP case online or with your smartphone. This is the fastest way to do the paperwork!
  2. Call DTA to complete it by phone at 877-282-2363.
  3. Send it to DTA by fax or mail or
  4. Bring it to a local DTA office.
Recertification interview

In general, most households are interviewed by phone3,4. This is similar to the application interview. See DTA interviewing you.

Currently, the interview is waived for households who give DTA all mandatory verifications when they do the Recertification paperwork.


Jolene and her partner do a SNAP recertification, and at the same time they send DTA copies of recent pay stubs on DTA Connect. DTA waives the phone interview and approves their SNAP.

Alternatively, Jolene reports to DTA that both she and her partner have new jobs. But, she only sends in one pay stub for herself and no pay stubs for her partner. DTA sends out a notice scheduling an interview and a Verification Checklist requesting copies of a month’s worth of pay stubs for both jobs. If Jolene sends in all the pay stubs, DTA should cancel the scheduled interview and approve the SNAP without an interview.

There is no recertification interview for EDSAP households. If you are on EDSAP, DTA will still schedule a recertification interview for you if you ask for one, the information you gave is questionable, or your SNAP case is going to close.

Keeping your SNAP without interruption

DTA should give you enough time to complete and return the recertification paperwork to continue your SNAP benefits without interruption – as long as you get the form back on time and are still eligible5. DTA should send you a notice if you return the form and for some reason your SNAP will be delayed.

If you send the form back after the DTA deadline, you may have an interruption in benefits. If you do not return the form, your benefits will stop. You will not get any additional notice from DTA.

If you sent DTA your recertification and any necessary proofs on time but didn’t get your SNAP benefits on time, check your case status on DTA Connect or call the DTA Assistance Line to speak with a worker.

Getting a closed case reopened

DTA should reopen your case if you sent in the recertification form before the deadline, and you get your missing proofs in within 30 days of the date your case closed. You do not have to start a new application6,7. Your benefits may be pro-rated if the delay was your fault.

If your SNAP closed at the point of Recertification and less than 30 days have passed, you can send DTA your Recertification instead of doing a new application. If more than 30 days since your case closed, file a new SNAP application.

DTA Online Guide

See Appendix G for links to the DTA’s BEACON Online Guide for this section.

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