108. How do I file an appeal to get a fair hearing?
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You can ask for a hearing by either:
- Calling the Division of Hearings at (617) 348-5321 and speaking with a Division of Hearings worker or leaving a voicemail with information about what you are appealing. or
- Writing to DTA, P.O. Box 4017, Taunton MA 02780‐0314. You can also use the DTA “Request for an Appeal” that is on the back of the notice DTA sent you, sample DTA form available here on Mass.gov/how-to/file-an-appeal-with-dta. You should write or verbally explain the reason why you want a fair hearing, and what action DTA is taking that you are appealing
If you fax your appeal, send the fax to the Division of Hearings, FAX 617-348-5311. Fax is better because it is faster and you have a fax receipt showing when you sent the request to the Division of Hearings. You do not have to use the DTA form1.
To see if DTA received your hearing request, call 617-348-5321 or 800-882-2017. You can also call this number if your SNAP stopped but you think DTA should have continued it while you are waiting for the hearing.
If you need an interpreter or you are homebound, you can ask for accommodations including:
- Request that the hearing to be held in your home if you are disabled and homebound2.
- Request for an interpreter if you need one including American sign language or foreign language3, and
- Request an “expedited” (quickly scheduled) appeal, if your SNAP application for expedited benefits was denied4
Be sure to send your hearing request to the Division of Hearings, not your local DTA office.
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