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DTA made a number of changes and suspended a number of rules during the COVID-19 pandemic. The Guide notes in red when a rule was suspended during the pandemic.

Produced by Deborah Harris and Betsy Gwin, Massachusetts Law Reform Institute
Reviewed December 2022

DTA must not release information about you without your written permission. 106 C.M.R. § 701.320, 950 C.M.R. Ch. 33; DTA Operations Memo 2010-50 (Nov. 1, 2010). If you want DTA to share information about you with an advocate or anyone else, you will need to sign a written release that says DTA can share your information.

You may want to block access to DTA Connect and the IVR if you fear someone may try to access your information without your permission. You can do this by checking a box at application or re-evaluation. You can also call and ask your worker for the block at any time. DTA Online Guide (Heightened Level of Security Indicator)

Advocacy Reminders

  • DTA staff are authorized to discuss your case with your advocate if you or your advocate have sent a release to DTA. You or your advocate can fax the release to 617-887-8765 or you can send the release through DTA Connect. The release does not have to be in a specific form. It can be a handwritten note.
  • An advocate may be able to talk to the Ombuds Office, see Can you fix problems without going to a hearing?, or the worker or supervisor without a release by setting up a three-way call with you, DTA and your advocate.
  • DTA does not need your permission to release information about you in connection with a criminal investigation or similar purposes.

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