Affordable Connectivity Program (ACP)

You cannot get ACP any longer. On February 8, 2024, the federal government stopped accepting applications and enrolling people in ACP. The program ended on May 31, 2024.

Yes. The federal government ended ACP when the funds ran out. The program ended on May 31, 2024.

Some internet companies offer free or low-cost internet plans.

• To find a free or low-cost internet plan in your area, see this list of plans from the National Digital Inclusion Alliance.
• Contact your internet company. Ask if they are offering any programs specifically for people who received ACP or if they have any free or low-cost plans in general.
• See if you qualify for the Lifeline program. Lifeline is a federal benefits program that provides a discount on landline, cell phone service, and internet service.

• If you received ACP, you were able to end or change plans or services without any penalty when ACP ended. An internet company cannot charge you any early termination fees if you ended a service contract for a plan that you used ACP with.
• If you received ACP, the internet company was not able to stop your service for at least 90 days after the bill payment due date because you did not pay. If your account was in delinquent status after your bill due date, the internet company could have moved you to a lower cost plan while you received ACP.
• Internet companies cannot make false or misleading statements about your service or withhold any information so you will purchase a service plan or device.

Yes. If you have questions about the end of ACP, call or email the ACP Support Center.

They are open 7 days a week, from 9:00 a.m. to 9:00 p.m. and they offer help in almost 200 languages.

• Email: [email protected]
• Phone: (877) 384-2575

Contact the MA Department of Telecommunications and Cable

They can give information about the end of ACP, other options for low-cost broadband, the Lifeline Program, and ways to lower your monthly internet bills.  

• Consumer hotline: (800) 392-6066
  Open from 9 AM – 5 PM, Monday-Friday

If you do not like how your internet company treated you, you can file an informal or formal complaint.

• FCC Informal Complaint Process
• Submit a complaint to the MA Attorney General
• Contact the MA Department of Telecommunications and Cable:
  • Consumer hotline: (800) 392-6066
  • Complaint form
     

• FCC End of ACP Resources
• FCC ACP Wind-Down Consumer Protections
• GetInternet.gov
• White House Fact Sheet on ACP in MA