PrintIf the Department of Unemployment Assistance (DUA) says you cannot get benefits, you can ask it to look at your case again. This is called appealing a denial. If you want to appeal, you must apply for a hearing as soon as possible.
There is a 10-day deadline to apply for a hearing. In some cases you can apply late (but not more than 30 days), if you have “good cause"; for example, you are very sick, or you were the victim of domestic violence or other serious reasons.
If DUA did not send you the information in your primary language, you can also appeal late.
At the hearing, you can tell a DUA hearing officer why you think you should get benefits. You will need to submit any evidence you have on UI Online or by mail ahead of the hearing.
How long does it take to get a hearing date?
DUA says that you should get a hearing within 30 days of the day you file an appeal. But during the COVID-19 emergency you may have to wait longer. The DUA is holding all hearings over the telephone or virtually.
Check with the hearing division for your area. The main numbers for the DUA hearing division are:
Boston: 1-617-626-5200
Lawrence: 1-978-738-4400
Brockton: 1-508-894-4777
Springfield: 1-413-452-4700
What kind of evidence should I bring to the hearing?
The evidence you will need depends on the reason DUA said you are not eligible. Can I get Unemployment Insurance if I was fired? and Can I get Unemployment Insurance if I quit my job? will help you figure out the kind of evidence that will help you.
Submit any information you have about why you left your job. For example, if you quit your job because you were very sick, you could submit doctors' notes or bills. If you have any papers that you want to show to DUA, or any witnesses who can help you, submit them before the hearing. The DUA hearing officer will use the information that you and your employer present at your hearing.
Can my employer stop me from getting benefits?
If the DUA gives you benefits, your employer can appeal the decision to stop you from getting benefits. At the hearing, your employer will explain why you should not get benefits. They will also bring evidence like documents and records of your actions at work, to show that it was your fault you lost your job. But the DUA, not your employer, decides whether you can get benefits.
Your employer may not want you to get benefits because employers pay for Unemployment Insurance with their taxes. If you get unemployment benefits, your employer's taxes may go up. Therefore, your employer may have to pay more taxes. So your employer has a reason to try to stop you from getting benefits.
What if I lose at my hearing?
You can appeal on your own even if you do not have a lawyer. Or your local legal aid office may be able to help.
If you lose your hearing and you do not have a lawyer to help you appeal on your own:
- You can appeal to the Board of Review. You have 30 days to appeal to the Board of Review. DUA will mail instructions to you with your hearing decision. When you appeal to the Board of Review, you can send a letter or other information to show why you feel that you should have won your hearing. You will usually not have a new hearing, but the Board of Review will look at your papers and your case again.
- If you do not win your case before the Board of Review, you may appeal to District Court. You must appeal within 30 days after you hear from the Board .
If you miss your appeal deadlines. Write to Katie Dishnica, Acting Director of Department of Unemployment Assistance, 100 Cambridge Street, Boston, MA 02114 to ask the agency to reconsider its decision. Your letter explain why you missed the appeal and why you should be getting benefits.
Should I still certify my eligibility for Unemployment Insurance if I am appealing a DUA decision?
If you are appealing a DUA decision, you should continue to certify your eligibility every week. As long as you are getting unemployment benefits you must certify each week that you are still eligible. This does not change when you are appealing a denial. You must still certify your eligibility each week when you are appealing a denial. You must show that you are still looking for a new job. You may use the UI Online portal or the UI TeleClaim Center. If you are phoning use the appropriate phone number:
- For Area Codes 351, 413, 508, 774, and 978: 877-626-6800
- For Area Code 617 and all others: 617-626-6338.
You have the right to an interpreter