25. What is the Senior Assistance Office?

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Massachusetts Law Reform Institute

The Senior Assistance Office (SAO) is a special DTA office designed for customers age 60 and over to answer questions and process SNAP cases. You can reach them directly by phone without entering any information. If there is a wait time, DTA will give you the option of leaving a message to get a call back from an SAO worker.

Senior Assistance Office Phone: (833) 712-8027

The SAO is specially trained to work on SNAP cases for seniors, including discussing medical expenses. See what medical expenses you can claim if you are elderly or disabled and claiming the medical expenses you used for your public or subsidized housing rent. If you are age 60 or older and you apply for SNAP, the SAO will do your phone interview, answer your questions and process your SNAP case.


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