If you miss a scheduled interview, DTA is required to send you a written notice called a “Notice of Missed Interview” (DTA may call it a “NOMI”). The DTA notice must say that you have the right to another interview. 106 C.M.R. §§ 361.500, 361.540.
You do not need to a show “good cause” for missing the interview. Simply call 1-877-382-2363 and follow the prompts to get to a DTA worker.
However, if you do not have an interview within 30 days of when you applied, your SNAP application will be denied. 106 C.M.R. § 361.700(B)(1). You still have the right to reapply for benefits. The denied application will not be held against you, but the start date of your benefits will be the date you reapply.
- DTA cannot deny your SNAP application or make you reapply if they failed to contact you, failed to send you a notice of initial interview and/or failed to send a notice of missed interview (NOMI). Contact the Assistance Line and ask to speak with a supervisor or contact an advocate. You can also file an appeal to get retroactive benefits See Appeal Rights.
DTA Policy Guidance:
- SNAP > Application Processing > SNAP Application Processing > The Application Interview
- Business Process (BP) > Procedures (BP) > Processing Procedures > Completing Scheduled SNAP Telephone Appointments
- SNAP interview appointments should be scheduled “timely,” BEACON should automatically mail NOMI to household when worker checks that client missed interview call. OLG Transmittal 2015-17 (April 17, 2015).
- DTA must send notice of missed interview (NOMI) if applicant misses an in-office or phone interview; no need for applicant to establish “good cause” to get rescheduled interview. DTA workers instructed to contact the helping agency listed on application if unable to reach client. Transitions Hotline Q&A, (March 2011) and F.O. Memo 2007-16 (March 15, 2007)