How do I ask DTA for an accommodation?

Produced by Patricia Baker and Victoria Negus
Reviewed January 2018

DTA is required to ask all clients if they have a disability and need an accommodation. A DTA worker is supposed to ask these questions at application and recertification, and also when a client raises disability. You can ask for an accommodation at any time that you need one.

You can ask the DTA Assistance Line worker for an accommodation, or you can talk to the Client Assistance Coordinator in your local DTA office. Each DTA office has a Client Assistance Coordinator (CAC) who can help with the accommodation process. You will have to explain why the disability means you need the accommodation you are requesting. 

Once you ask for an accommodation, the process to figure out what accommodation is appropriate is supposed to be interactive. For example, if you ask for something DTA says they cannot do, instead of denying your request, they should discuss other options with you.  In some cases, DTA may also ask for medical evidence that you need the accommodation.  If you need an accommodation but do not have the medical evidence that DTA is asking for, you can ask the Client Assistance Coordinator to help you get it.

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